Privacy Policy

Nirmal Sagar Sanitation Platform

Last Updated: December 19, 2025

Introduction

Welcome to the Nirmal Sagar Sanitation Platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our grievance and feedback system.

Information We Collect

Personal Information

  • Name: To identify and address your grievance appropriately
  • Contact Details: Phone number (optional) for follow-up communications
  • Grievance Details: Category, title, and description of your complaint

Technical Information

  • Location Data: GPS coordinates (if you choose to share) to help us identify the exact location of the issue
  • QR Code Data: Booth/toilet identification information when accessed via QR code scanning
  • Photo Evidence: Images you upload to support your grievance (optional)

Automatically Collected Information

  • Device information and browser type
  • IP address and access times
  • Usage data and interaction patterns

How We Use Your Information

We use the collected information for the following purposes:

  • Grievance Resolution: To process, track, and resolve your complaints effectively
  • Service Improvement: To analyze patterns and improve our sanitation services
  • Communication: To contact you regarding the status of your grievance
  • Location Services: To dispatch the nearest response team to the reported issue
  • Quality Assurance: To maintain service standards and accountability
  • Analytics: To generate reports and insights for administrative purposes
  • Legal Compliance: To comply with applicable laws and regulations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Secure HTTPS encryption for all data transmission
  • Access controls and authentication mechanisms
  • Regular security audits and monitoring
  • Secure data storage with restricted access
  • Employee training on data protection practices

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Information Sharing and Disclosure

We may share your information with:

  • Internal Teams: Sanitation staff, supervisors, and administrators responsible for resolving your grievance
  • Government Authorities: When required by law or for compliance purposes
  • Service Providers: Third-party vendors who assist in platform operations (under strict confidentiality agreements)
  • Emergency Services: In case of urgent health or safety concerns

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to certain processing of your personal information
  • Withdrawal of Consent: Withdraw consent for location or photo sharing at any time

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Grievance records are typically retained for:

  • Active grievances: Until resolution and closure
  • Historical records: Up to 3 years for quality assurance and analytics
  • Legal compliance: As required by applicable laws and regulations

Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Nirmal Sagar Sanitation Platform

Email: nexintels@gmail.com

We will respond to your inquiry within 30 days.